Commercial arcade integration for global operatorsRequest planning support
Bandai Namco field service team

Bandai Namco Service from Survey to Preventive Maintenance

Documented handoffs for floor planning, commissioning, operator training and parts response.

Site Survey

Confirm floor load, egress, cabinet envelope, service doors, power, ventilation and network.

Commissioning

Record serials, configure payment and payout, test safety stops, calibrate controls and train the shift lead.

Lifecycle Support

Build a spare-parts list, cleaning cycle, firmware window and escalation route for each asset group.

Seven controlled handoffs

  1. Inquiry
  2. Site survey
  3. Floor plan
  4. Crating
  5. Install
  6. Calibration
  7. PM review

Service scope and boundaries

Response timing depends on region, parts stock, access hours and fault classification. Network outages, unauthorized wiring changes and third-party payment platforms may require separate vendor coordination. Final warranty coverage is model- and contract-specific.

Scope a service route

Provide venue locations, installed-base count and operating hours so the response path can be documented before launch.